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Lewis Sarah: Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

Скачать книгу (размер 1 085 Kb , формат fb2, страниц 214) Аннотация: Appreciative Inquiry (AI) is one of the most exciting and increasingly recognized concepts being used to facilitate organizational change. This book studies AI in depth, illustrating the method of asking particular questions and envisioning the future, encouraging staff to consider both the positive and negative systems in place and to recognize the need to implement change. It demonstrates how…

Jeremy Comfort: The Mindful International Manager: How to Work Effectively Across Cultures

Скачать книгу (размер 891 Kb , формат fb2, страниц 176) Аннотация: »The Mindful International Manager» tackles the management situations that international managers have to handle every day. Written to be accessible to non-native English speakers, it quotes the experiences and insights of practicing international managers and describes differences and difficulties as well as the skills and competences. Equipping readers with the techniques and knowledge to…

John Westwood: How to Write a Marketing Plan

Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: »How to Write a Marketing Plan» makes the task of writing a marketing plan much easier. This practical step-by-step guide details how to formulate a workable and successful plan. Fully updated and packed with exercises to help the reader produce sections of their own marketing plan, this comprehensive workbook looks at all the essential stages, including: carrying out a marketing audit; setting…

Roy Lilley: Dealing With Difficult People

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints.

John Adair: Decision Making and Problem Solving Strategies

Скачать книгу (размер 646 Kb , формат fb2, страниц 128) Аннотация: Managers and leaders of different levels need to ensure that the best decisions are taken, problems are solved in the optimum way, and the creative ideas and innovations so necessary for business flow freely. This title helps you to master the processes of practical thinking which lie behind decision making, problem solving and creative thinking.

Sue Bishop: Develop Your Assertiveness

Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: Offers simple techniques to enable you to become more assertive. Packed with examples and exercises, this self-help guide covers topics such as: the importance of choice behaviour; tension control; self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people, and tricky situations.

John Adair: Develop Your Leadership Skills

Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: Offers insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating. Suitable for those who wish to improve or develop their leadership skills, this guide provides a framework for becoming an effective leader.

Andrew Bradbury: Develop Your NLP Skills

Скачать книгу (размер 891 Kb , формат fb2, страниц 176) Аннотация: Neuro Linguistic Programming (NLP) is one of the most powerful communication tools available. This title helps you to grasp basic NLP concepts and techniques which should result in real improvements in various aspects of your professional and social activities.

Lucy Laville: Develop Your Pr Skills

Скачать книгу (размер 891 Kb , формат fb2, страниц 176) Аннотация: A guide to maximising your company's potential through effective PR. It helps the reader to gain an understanding of the concepts and principles and learn how to use them in business scenarios. It covers strategic public relations, public relations and the internet, working with the media, how to deal with different stakeholders and customers.

Pat Wellington: Effective Customer Care

Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.

Brian Finch: Effective Financial Management

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Financial management comprises more than accounting and reporting. It is crucial at all stages in the business cycle, whatever the state of your business. This title offers advice on raising money for a business and includes useful information on accounting and reporting and communicating effectively with a wide range of stakeholders.

Stephen Palmer: How to Deal With Stress

Скачать книгу (размер 1 054 Kb , формат fb2, страниц 208) Аннотация: Shows how to manage stress calmly and efficiently. This book shows how to identify the underlying causes of stress and presents a structured plan to manage both the causes of stress and their effects. It includes tips on topics such as time management, exercise, nutrition and relaxation techniques.

Patrick Forsyth: How to Motivate People

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Staff are ever more demanding of their employers. They want to be consulted, appreciated and, more importantly, they want to enjoy their work. This title shows you how to inspire individuals or teams to develop. It clarifies the underlying principles for motivating staff to get results and maximise performance.

Ray Grose: How to Sell Yourself

Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: Everyone working in an organisation has seen unworthy executives advance up the corporate ladder while more competent alternatives have been overlooked. Why does this seemingly unfair situation occur over and over again? This title includes guidelines on how you can sell yourself, particularly how you can develop and manage your image for success.

Brian Helweg-Larsen: How to Understand Business Finance

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: The modern marketplace is increasingly unpredictable and there is a need for non-financial managers to understand the financial and management accounting process. This book provides a course from the perspective of the pursuit of business growth, and describes a business proceeding from initial set-up through its first year of trading.

Patrick Forsyth: How to Write Reports and Proposals

Скачать книгу (размер 646 Kb , формат fb2, страниц 128) Аннотация: Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business. Suitable for those who need to impress, convince or persuade their colleagues or clients, this work explains how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the best results.

Brian Finch: How to Write a Business Plan

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Anyone involved in business may, at some point, have to prepare a business plan — whether it is to raise finance, sell a business or develop a specific project. This work covers the issues involved in producing a plan — from profiling competitors and forecasting market development, to the importance of providing clear financial information.

Alan Barker: Improve Your Communication Skills

Скачать книгу (размер 1 054 Kb , формат fb2, страниц 208) Аннотация: Good communication skills are vital in workplace. This title shows you how to improve your conversations and build rapport with colleagues, hold interview and staff appraisals, learn the skills of persuasion, give effective presentations, writer e-mails, letters and reports and write for the Web.

John Caunt: Organise Yourself

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Helps you to develop effective organisational skills and improve the way you work. This title contains tips on seeing your way through complex problems, avoiding information overload, overcoming distractions and interruptions, organising work space and filing systems, and coping with the challenges of working from home.

Andrew Bradbury: Successful Presentation Skills

Скачать книгу (размер 809 Kb , формат fb2, страниц 160) Аннотация: Effective presentation skills are essential for business success and are needed in all sorts of business situations. This work offers practical advice, addressing the common problems many people face when making a presentation. It includes tips on building confidence, understanding body language and using visual aids effectively.