Pat Wellington: Effective Customer Care
Скачать книгу (размер 728 Kb , формат fb2, страниц 144) Аннотация: A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.