Nayar V.: Employees First, Customers Second: Turning Conventional Management Upside Down
Скачать книгу (размер 1 054 Kb , формат fb2, страниц 208) Аннотация: One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical…